Information on usage limits from November 1, 2026
Starting November 1, 2026, a monthly limit of 10 on-site check-ins will apply to all Plus1 memberships. Below you will find answers to the most important questions regarding this update.
Why is the usage limit being adjusted to 10 check-ins per month?
Why is the usage limit being adjusted to 10 check-ins per month?
With 10 check-ins per calendar month, we continue to offer you full flexibility for your regular training—that’s an average of 2 to 3 workouts or class visits per week! 🏋️♂️✨
Our core goal is to provide you with a reliable, high-quality, and versatile sports network. This adjustment was necessary to ensure fair compensation for our partner studios and to keep offering the Plus1 option reliably and sustainably in the future.
Why does this restriction not apply to primary members?
Why does this restriction not apply to primary members?
EGYM Wellpass is a corporate fitness provider. The Plus1 offer is a special add-on product for partners or family members of primary members and is based on its own pricing structure. The conditions for primary memberships, on the other hand, are governed by the respective framework agreements with our corporate partners.
Can I increase my limit for an additional fee or unlock more check-ins?
Can I increase my limit for an additional fee or unlock more check-ins?
No, that is not possible.
The Plus1 membership is a fixed product without variable add-on options. Individual check-ins cannot be purchased, and the limit cannot be customized for an additional fee.
Can I roll over unused check-ins to the next month?
Can I roll over unused check-ins to the next month?
No, check-ins cannot be rolled over.
Your allowance of 10 check-ins is reset on the first day of each calendar month. Unused check-ins from the previous month expire at the end of the month.
What exactly counts as a check-in?
What exactly counts as a check-in?
Each successful on-site visit to a partner facility as well as each confirmed class booking via the Wellpass app deducts 1 check-in from your monthly allowance.
Good to know:
Check-in options: A check-in takes place as usual via Smart Check-in (GPS via the app), by scanning a QR code, or using your personal access medium (RFID wristband/card) on site.
Class booking via the app: Booking a class directly in the Wellpass app includes the subsequent on-site check-in—both together naturally count as a single check-in.
(The correct process:
➡️ First, you book your class via the Wellpass app.
➡️ On site, you check in as usual via the Wellpass app.
✅ One valid visit is deducted from your check-in allowance.)
💡 External booking tools: If you book classes via external platforms (e.g., Eversports, studio-specific apps, or by phone), please quickly check your Wellpass app beforehand to make sure you have enough check-in allowance remaining for the current month.
Do online offers count toward my monthly limit?
Do online offers count toward my monthly limit?
No. 😊
You can continue to use all digital services within the Wellpass app without restrictions. Live online classes, partner apps, and on-demand workouts do not count toward your 10 monthly on-site check-ins.
Where can I see my remaining allowance in the app?
Where can I see my remaining allowance in the app?
You can check your remaining balance for the current calendar month at any time directly at the top of the Wellpass app home screen, as well as under "My membership".
What happens once I have used up my monthly allowance?
What happens once I have used up my monthly allowance?
As soon as you have used your 10 check-ins in the current calendar month, the following applies:
Current month: No further on-site check-ins or class bookings can be made for the rest of the month ❌
Future months: Advance bookings for classes taking place in upcoming months remain fully possible (up to 10 per month) ✅
Digital offers: Partner apps, live online classes, and on-demand workouts in the app remain available without limit ✅
How to stay on top of your balance: You can view your remaining allowance for the current month transparently in the Wellpass app—right at the top of the home screen or in your profile under "My membership".
What happens in case of cancellations, late cancellations, or no-shows for classes?
What happens in case of cancellations, late cancellations, or no-shows for classes?
Depending on how and when you adjust a booking, the following rules apply:
On-time cancellation: If you cancel a class on time within the cancellation window, the check-in is immediately credited back to your monthly allowance. 😊
Late cancellation & no-show: If you cancel a class too late or fail to show up for your session, no additional check-in will be deducted from your monthly allowance.
💡Note: Any applicable fees for late cancellations or no-shows will be billed separately according to our guidelines. (For details, please refer to our article "Everything About Class Bookings").
Can I object to this change?
Can I object to this change?
The update to the check-in allowance applies uniformly to all Plus1 memberships as of November 1, 2026. You can review the corresponding legal terms in our [Terms & Conditions].
If you do not wish to continue using your membership under these new terms, you can, of course, cancel it with monthly flexibility:
Cancellation deadline: Always by the 15th of the month, taking effect at the end of that month.
How to submit your cancellation: Open your Wellpass app, tap your profile in the top right corner ➡️ "My membership" ➡️ "Cancel membership".
You will automatically receive a written confirmation of your cancellation via email immediately afterward.
I am at the studio and cannot check in – what can I do?
I am at the studio and cannot check in – what can I do?
If your on-site check-in is not working, please go through the following steps one by one:
Check your check-in allowance: Open the Wellpass app and check the home screen or "My membership" to see if you still have remaining check-ins available for the current month.
Check your internet connection: Make sure your smartphone has a stable mobile data connection (or use the studio’s Wi-Fi).
Log in again: Log out of the app and log back in.
Restart your device: Restart your smartphone to clear temporary system errors.
Reinstall the app: Delete the Wellpass app from your smartphone and download it again from the App Store or Google Play Store.
I can't see my check-in allowance in the app – why is that?
I can't see my check-in allowance in the app – why is that?
First, please note: The monthly check-in allowance exclusively applies to Plus1 members. If you are a regular primary member (through your employer), you continue to enjoy unlimited check-ins, so no balance will be displayed.
If you are a Plus1 member and your allowance display is missing, please go through the following steps:
Update the app: Check the App Store or Google Play Store to ensure the latest app update is installed.
Log in again: Log out of the Wellpass app and log back in.
Reinstall the app: Delete the Wellpass app from your smartphone and download it again.
Restart your smartphone: Turn your device completely off and back on again.
Would you like to file a complaint regarding this update?
Would you like to file a complaint regarding this update?
We completely understand that changes to your familiar usage limits can cause disappointment.
However, please understand that this decision is final following an extensive review of all available options. It applies uniformly to all Plus1 members as of the effective date and is non-negotiable. Our support team is also unable to make any individual exceptions.
If you do not wish to agree to the new terms, you may cancel your membership at any time on a monthly basis.
The cancellation deadline is always the 15th of the month, taking effect at the end of that month.