We're improving your Wellpass check-in experience! 👍 To make access faster for you and the process smoother for our partners, we are switching from physical QR codes to a location-based GPS check-in.
Performing a standard visit (Walk-in)
Performing a standard visit (Walk-in)
Check-ins are completed in four simple steps directly on-site at the partner location:
Arrive at the partner's location (studio or fitness club).
Open the Wellpass app and tap the "Check-in" tab at the bottom.
Select the correct location on the map.
Show your confirmation screen at the reception to enter the studio. 👍
Smart Check-in for booked classes
Smart Check-in for booked classes
If you have reserved a spot in a class in advance, follow this procedure:
Arrive at the studio on time.
Navigate to "Sessions" ➡️ "My Bookings" in the app.
Select the corresponding class and click on "Check-in."
Show the confirmation screen to the staff on-site. 👍
💡 Phasing Out the QR Code Process 💡
💡 Phasing Out the QR Code Process 💡
To standardize the check-in experience across all regions, physical QR codes are being phased out step by step.
What this means for you: You will no longer need to look for displays or posters on-site to scan a code.
💡 Note: During a transition period, the QR code function will remain available in parallel to guarantee a smooth switch before it is completely removed.
As long as you are still able to scan a QR code, this check-in method remains valid. 😊
Requirements for the Smart Check-In
Requirements for the Smart Check-In
For the Smart Check-in to work smoothly, the following conditions must be met:
Location Sharing
Allow the Wellpass app access to your location in your smartphone settings (Setting: "While Using the App" or "Always"). 💡 This is the only way the system can verify your presence on-site.
Privacy Guaranteed
Your location is only requested at the moment of check-in to calculate your distance from the studio. We do not store movement profiles and do not track you outside of the check-in zones.
Troubleshooting: Missing Check-in Button
Troubleshooting: Missing Check-in Button
💡If you are at the correct location but the button is not displayed, this may occasionally be due to an inaccurate map update.
➡️ Solution: In this case, use the QR code icon (scanner button) on the check-in screen to manually scan the partner's existing QR code as a backup.
Smart Check-in for Outdoor Activities
Smart Check-in for Outdoor Activities
💡 If an outdoor class is part of an indoor studio, please check in at the studio's physical address first before heading to the meeting point.
➡️ If it is a purely outdoor location, simply check in directly upon arrival at the specified address. 👍
Correcting an Incorrect Location Selection
Correcting an Incorrect Location Selection
If the app suggests a nearby studio that you are not visiting, you can decline this suggestion and manually select the correct studio from the list or on the map. 😊