Smart Check-In via GPS

Check-ins are completed in four simple steps directly on-site at the partner location:

If you have reserved a spot in a class in advance, follow this procedure:

To standardize the check-in experience across all regions, physical QR codes are being phased out step by step.

Additionally, depending on the training facility, other check-in options may be used, such as existing access systems of the studio (e.g., wristbands or chip cards).

For the Smart Check-in to work smoothly, the following conditions must be met:

Allow the Wellpass app access to your location in your smartphone settings (Setting: "While Using the App" or "Always").

💡 This is the only way the system can verify your presence on-site.

When you use Smart Check-in, your location is processed exclusively at the time of check-in to verify that you are in close physical proximity to the training facility. This ensures a simple and reliable check-in process and protects against fraudulent check-ins.

Processing is carried out on the basis of legitimate interests (Art. 6 para. 1 lit. f GDPR).

💡 No further use of this data occurs. Your location is not permanently stored, not logged, and not used to create movement profiles. Continuous tracking does not take place.

You have the right to object to this processing at any time. In this case, you can use alternative check-in methods (e.g., QR code during the transition phase, studio-specific solutions, or check-in via the staff on-site).

💡 Note on existing location settings:

If you are already using features that display training facilities near you, you may have already granted the Wellpass app access to your location in your device settings.

This setting remains unchanged. When you use Smart Check-in, your location will additionally be used in this context to verify your check-in.

You can adjust or deactivate location sharing at any time via your device settings.

💡If you are at the correct location but the button is not displayed, this may occasionally be due to an inaccurate map update.
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➡️ Solution: In this case, use the QR code symbol (scanner button) on the check-in screen to manually scan the partner's existing QR code as a backup. Should this also not be possible, please contact the staff on-site.

💡 If an outdoor class is part of an indoor studio, please check in at the studio's physical address first before heading to the meeting point.
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➡️ If it is a purely outdoor location, simply check in directly upon arrival at the specified address. 👍

If the Smart Check-in screen shows a studio as your top suggestion that you aren't currently visiting, simply swipe left to view other studios nearby. Alternatively, you can always select the correct studio manually using the studio search or directly on the map.

Important: Please double-check the studio name carefully before confirming your check-in. If you accidentally check into the wrong studio, Smart Check-in will be locked for 30 minutes for security reasons. You will only be able to perform a new GPS check-in once this time window has passed, so please wait out the countdown. 😊

Too many Smart Check-in attempts?

If your check-in fails multiple times - for example, due to a weak internet connection - the feature will be temporarily locked for security reasons.

If your screen stays white when trying to check in, this is usually caused by a temporary connection issue or outdated data in the app.

Please follow these steps to resolve the problem: