We are optimizing the check-in experience for our members! 👍
To speed up access to your studio and minimize administrative efforts for you and your team, we are transitioning from physical QR codes to the new, location-based Smart Check-in system. Smart Check-in via GPS will be activated starting in mid-April. Naturally, we will inform all members before then. To ensure a smooth transition, the QR code check-in will remain available as a temporary alternative for a few weeks.
Process for a Standard Visit (Walk-in)
Process for a Standard Visit (Walk-in)
For members, the check-in takes place directly at your location in four simple steps:
The member arrives at your location.
The member opens the Wellpass app and taps the "Check-in" tab at the bottom.
The app recognizes the location; the member selects your studio on the map.
The member presents the confirmation screen to your staff at the reception. 👍
Check-in for Booked Classes
Check-in for Booked Classes
If a member has reserved a spot in a class in advance, the process is as follows:
The member arrives at your studio on time.
In the app, they navigate to "Sessions" ➡️ "My Bookings".
There, the corresponding class is selected, and the "Check-in" button is clicked.
The member presents the confirmation screen to your staff on-site. 👍
💡 Replacement of the QR Code Check-in💡
💡 Replacement of the QR Code Check-in💡
To standardize the check-in process, physical QR codes will be gradually phased out. ➡️ Advantage for you: You no longer need to display QR code stands or posters in your studio or replace them if they are damaged. 💡 Note: During a transition phase, the QR code function will remain active in parallel. As long as a member can still scan the code at your location, this method remains valid. 😊
Requirements for Smart Check-in via GPS
Requirements for Smart Check-in via GPS
For the check-in to work smoothly at your location, members must meet the following conditions:
Location Sharing: The Wellpass app needs access to the location in the smartphone settings (setting: "While using the app" or "Always").
Data Privacy: The location is only requested at the time of check-in. No movement profiles are created, and no tracking is performed outside of your location.
Troubleshooting: What to do if the button is missing?
Troubleshooting: What to do if the button is missing?
💡 If a member is on-site but the Smart Check-in button does not appear, this is usually due to an inaccurate GPS update on the smartphone. ➡️ Solution: Instruct the member to use the QR code symbol (scanner button) on the check-in screen. As a backup, the existing QR code in your studio can be scanned as usual.
Special Cases for Outdoor Activities
Special Cases for Outdoor Activities
💡 If you offer outdoor classes that belong to an indoor studio: Please ask members to check in at the physical address of your studio first before heading to the meeting point. ➡️ If your location is purely outdoors, members simply check in directly upon arrival at the address registered with us. 👍
Special Cases for Studios with Check-in Interface
Special Cases for Studios with Check-in Interface
If you are already using a check-in interface with us, nothing will change for you. The check-in interface will function as usual. In case of issues with the connection, the Smart Check-in can, of course, be used as an alternative check-in method.