Cancelled and missed classes

Please make sure to follow the cancellation policies for classes.
If you cancel in time, we can offer your spot to another member. This way, everyone has a fair chance to join the class, and no one misses the opportunity to participate. 👍

💡 Cancellation deadlines may vary depending on the partner. You can find the exact details directly in the booking information for each class.

➡️ For class bookings that are not made through the Wellpass app, please contact the partner directly regarding their cancellation policies.

If a class is booked but not attended or canceled too late, the member must reimburse Wellpass for the resulting costs.

➡️ A fee of 10 EUR applies for a booked class that is neither attended nor canceled.

➡️ In case of a late cancellation, the fee is reduced to 5 EUR.

💡 The stated amounts will be automatically charged to the stored payment method four days after the missed or late-canceled class. By booking a class, the member explicitly agrees to this regulation (see Section 8 of our Terms & Conditions).

If your class was canceled by the partner/studio, no fee will be charged. 👍

💡 If you still receive a payment request in this case, please contact us directly. To do so, use the chatbot at the bottom right and follow the path “Cancelled and missed classes.”

💡 Did you attend the class but still receive a “missed class” email?

Possible reasons could be:
➡️ The check-in was not successfully recorded.

➡️ To link your check-in with the class, you must scan the QR code within one hour before the class starts or up to 30 minutes after it ends. Your check-in may have fallen outside this time frame.

➡️ You booked more than one class with the same partner on the same day.