Would you like to visit a swimming pool that is one of our EGYM Wellpass partners, but there's no QR code check-in available on-site? No problem – in these cases, you can submit your pool ticket for reimbursement.
👉 Important: This only applies to selected partner pools where usage is explicitly handled via ticket purchase and reimbursement. You can check whether your pool qualifies through the studio search.
Here’s how to submit your ticket:
Keep your ticket
Hold on to your original purchased pool ticket or the digital payment receipt.Scan or photograph the ticket
Make sure the document is fully legible – including the date, time, and name of the pool.Submit your receipt
Submit your ticket using the corresponding form, which you can find in the studio search under the profile of the respective swimming pool.
➡️ You can upload up to 10 tickets at once.
💡 Tickets submitted by the 5th of a month will be reimbursed collectively by the end of that same month. Tickets submitted after the 6th will be automatically processed in the payout cycle of the following month.