Company Portal and Membership Management

To access member management, log in at app.egym-wellpass.com/login using your company email address and the password you set.

In the member management section, you’ll see all upcoming, active, and inactive employee memberships listed.

You can view them combined or separately and download the data as a CSV file.

💡As an internal contact with access to member management, your task after the registration deadline (usually the 20th of the month) is to check the eligibility of the registered members. You don’t need to explicitly approve memberships — only cancel or remove ineligible ones using the “End Membership” button.

💡You’ll receive a reminder email from us around the 21st of each month. Any changes or corrections can be made in the portal until the 25th.

💡Note: You won’t receive separate notifications for new registrations or cancellations.

As soon as you terminate a membership in the company portal, the member is automatically informed via email. The message is sent to the email address registered with EGYM Wellpass.

In case of a duplicate registration (e.g. due to a typo during sign-up), you can end one of the memberships at the end of the current month so that only one remains active in the following month.

💡If the duplicate membership hasn’t started yet, you can cancel it before its start date.

To ensure the membership with the correct email address remains active, you can also email us the preferred email of the member at [email protected], and we’ll remove the one with incorrect data.

You can edit additional information like the employee ID in the member management section.

Other data such as first name, last name, or date of birth cannot be changed manually.

Please send any changes that don’t concern the additional info to [email protected] by the 25th of the month — we’ll update them for you.

💡Members can also update their own data using their Wellpass login at: https://www.egym.com/mvc/login

Yes, on your company-specific registration page, we can include an additional field in the registration process — for example, to request an employee ID or a company email address. This helps manage eligibility more effectively.

The field can be a free-text input or include a specific validation rule (e.g., the employee ID must be 6 digits). If the input doesn’t meet the rule (e.g., 7 instead of 6 digits), registration will be blocked.

💡In case of typos, you can edit and correct the entered additional information directly in the member management section.

If you have the Admin role in the member management section, you can create new accesses by clicking the “Add” button in the top right under Company Settings.

You can edit existing contacts using the pencil icon — for example, promote Editors to Admins, create new accesses, or remove access to the member management section.

💡If you're the only Admin, you cannot remove your own access. The last remaining access can only be removed by EGYM Wellpass.

Contact your company’s current contact person. If they have the Admin role, they can grant access to others by clicking the “Add” button in the top right under Company Settings in the member management section.