Membership Fee – Payment Processing

Payment for your Wellpass membership is handled according to your employer’s setup—either via direct debit from your bank account or through deduction from your payroll.

Due to the transition to Adyen, our payment processing tool, direct debits may appear on your bank statement as a “First direct debit via Adyen.” This message only appears during the initial transaction, even if your EGYM Wellpass membership has been active for some time.

If the monthly fee cannot be successfully debited, you will receive an automated payment reminder via email.

Please make sure to settle the outstanding amount using the payment link provided in the email.

The deadline for payment is always the 19th of the month.

💡Manual bank transfers cannot be processed due to our payment system. It is essential that the payment is made via the provided payment link.

💡If you do not have access to the available payment methods, you are welcome to forward the payment link to a third party.

If you pay EGYM Wellpass directly, your membership fee is debited from your bank account.

To update your bank details, please log in using your email address and password (same as in the app) via the following link:
​app.egym-wellpass.com/login

Once logged in, go to “Your payment details” in the left-hand menu to update your bank information.

The membership fee is collected for all members collectively between the 5th and 7th of each month.

💡The debit date cannot be customized individually for each member.

Since we specialize in corporate fitness, all billing is handled directly through your employer. Invoices are issued collectively based on the number of participating employees.

In the Wellpass app, you can find a membership confirmation in your profile under “My Membership” (top right). You can use this document together with your booking records as proof if needed.