Changing your registered data

You’ll need to update your personal details (first and last name or email address) yourself via the following EGYM login: https://www.egym.com/mvc/login

As a subsidiary of EGYM, these details must be changed within the shared EGYM database using this link.

If you experience any issues, our chatbot will be happy to assist you.

You can reset your password using the “Forgot password” button or via the following link: app.egym-wellpass.com/password-reset

If you pay for EGYM Wellpass via direct payment, your monthly fee is debited directly from your bank account. You can update your bank details at any time by yourself.

Via the app: Open your Wellpass App, click on your Profile in the top right corner, and select Payment details.
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Via the web browser: Log in at app.egym-wellpass.com/login using your usual login credentials (the same as in the app). Then click on Your payment details in the left-hand menu to update your bank information.

Would you like to have your data stored with EGYM Wellpass deleted? For data protection reasons, this cannot be done independently in the app – but we’re happy to take care of it for you!

💡 Important: To ensure that all relevant information reaches us completely and accurately, the data deletion request must be submitted via our digital assistant Wellbuddy (chatbot).

Data deletion can only be carried out once your membership has been canceled and fully expired.

➡️ Here’s how it works: Open the Wellbuddy chat (website or app) and select the path Data Adjustment → Data Deletion.