When will I receive the invoice for using EGYM Wellpass?
When will I receive the invoice for using EGYM Wellpass?
The invoice for the current month's EGYM Wellpass usage is sent at the beginning of the month to the email address provided for invoice delivery.
Can the monthly fee for EGYM Wellpass usage be collected via a SEPA mandate?
Can the monthly fee for EGYM Wellpass usage be collected via a SEPA mandate?
You’re welcome to authorize us to collect the EGYM Wellpass usage fee via direct debit. Simply send the completed and signed SEPA mandate to [email protected].
How can I change the invoice recipient or billing address?
How can I change the invoice recipient or billing address?
Your billing address corresponds to the address provided in the contract. If this changes, please inform us immediately at [email protected].
Please note that invoices are sent exclusively via email.
Can Wellpass be used during parental leave and after retirement?
Can Wellpass be used during parental leave and after retirement?
In general, eligibility for the Wellpass membership is tied to receiving an active monthly salary. Therefore, continuing the membership after retirement is not possible and must be terminated.
Continuing the membership during parental leave is generally allowed. However, please consult your tax advisor for clarification regarding any tax-related matters.